Talking to Crazy

How to Deal with the Irrational and Impossible People in Your Life

Talking to Crazy

How to Deal with the Irrational and Impossible People in Your Life


About the book

Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy, and he knows from experience that you can't simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: 

Why people act the way they do How instinctive responses can exacerbate the situation and what to do instead When to confront a problem and when to walk away How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll And much more 

You can't reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.


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About the author

Mark Goulston is a psychiatrist and consultant to major organizations. His book, Just Listen, ranked #1 in six Amazon/Kindle categories, has been translated into 14 languages, reached #1 in Munich and Shanghai, and became the basis of a 2010 PBS special.

The Consumers Research Council three times named him one of America's Top Psychiatrists, including in 2011. For over 20 years, he has been Clinical Assistant Professor of Medicine at UCLA's Neuropsychiatric Institute. Goulston has appeared on Oprah.


The Today Show, The Phil Donahue Show, CNN, and hosted a PBS pledge drive special. His column Solve Anything with Dr. Mark is nationally syndicated by Tribune Media Services. He blogs for the Huffington Post, Psychology Today, Fast Company, and Business Insider, contributes to the Harvard Business Review and writes a syndicated column for "Biz Journals". He frequently gives keynote speeches at women's conferences.

Dr. Goulston lives in Los Angeles with his wife and three children.


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  • Cover: hard
  • Size: 164х235 мм
  • Number of pages: 248
  • Paper type: offset
  • ISBN: 978-617-577-163-1

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